Returns & Exchanges
We want you to be fully satisfied with your BIRKENSTOCK purchase, which is why we offer a 30-day return window for all items in their original, unworn condition. Please ensure all tags and original packaging are intact to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid UPS return shipping label provided at the end of the return request process.
Pack Your Items
Place the unworn BIRKENSTOCK products in their original shoe box, then secure them inside a sturdy shipping carton with the return label attached to the outside.
Drop Off and Refund
Drop off your package at any authorized UPS location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing