Frequently Asked Questions
Everything you need to know about your BIRKENSTOCK purchase.
How do I know which size to order?
Most BIRKENSTOCK styles come in two widths: Regular and Narrow. Please refer to our size guide and use the footbed icon to determine your fit; a solid footprint indicates a narrow fit, while an outline indicates a regular fit.
What is the return policy for online orders?
We offer free returns within 30 days of delivery. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I repair my BIRKENSTOCK sandals?
Yes, BIRKENSTOCK products are designed to be sustainable. Many of our components, including the cork footbed and soles, can be replaced by a professional cobbler to extend the life of your footwear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
How should I care for the suede and leather uppers?
We recommend using a suede brush to remove surface dirt and applying a water-repellent spray before the first wear. Avoid extreme heat, as it can damage the natural cork and leather materials.